COOKIES

1. HOW LONG WILL THE COOKIES LAST?

Just A Chip! cookies taste best when consumed within 7 days, however, refrigeration will

maintain freshness for us to 21 days. Do not put the edible image cookies near a source of heat or

in direct sunlight.

2. ALLERGIES

We use only natural ingredients and take pride in the fact that we do not add preservatives. We do use some ingredients that individuals may be allergic to like nuts and peanut butter.

3. CAN I MICROWAVE THE GOURMET COOKIES?

Yes, you can put the chip cookies in the microwave for 10 seconds to get that “fresh from the oven” taste.  Please don’t place the butter cookies or edible image cookies in the microwave because the image will melt and run.

SHIPPING QUESTIONS

1. WHAT IF THE PACKAGE DOESN'T ARRIVE?

If you provided an incorrect address or the package is refused by the recipient and the package is returned to us, you will be notified.  If Just A Chip! put an incorrect address on the package, we will either refund your costs or ship a new package at no charge to you.

2. WHAT IF MY PACKAGE IS TIME SENSITIVE?  IT HAS TO ARRIVE ON A SPECIFIC DATE!

The only method for us to "guarantee" an exact arrival date is to ship overnight by Federal Express. We can use Federal Express 2 Day and 3 Day service, but the package may arrive on or before the anticipated date. There will be an additional shipment cost.

3. HOW LONG DOES A PACKAGE TAKE TO ARRIVE?

We usually use US Post Office Priority Mail service. Shipment takes approximately 2-3 days, however, an exact arrival date is NOT guaranteed. Priority Mail often comes separately from regular mail and if the recipient is not home, a notice is left in the mailbox. We cannot track Priority Mail packages.  We are able to track Federal Express packages.

4. WILL YOU USE FEDERAL EXPRESS?

Yes, we will use Federal Express upon request. If you request Federal Express, there is an additional charge. We can track Federal Express packages.

5. MAY I REQUEST THE PACKAGE BE LEFT ON THE DOORSTEP?

Yes, with Priority Mail, we can write on the outer box "okay to leave." With Federal Express, we can sign a signature release. In either case, Just A Chip! assumes no responsibility if the package is not received by the intended party.

6. IS THE ARRIVAL DATE GUARANTEED?

Occasionally a package gets delayed because of weather or an unforeseen natural or unnatural occurrence.  Just A Chip!, the US Post Office and Federal Express cannot be held responsible for

the delays.

ORDERING

1. IF I WANT AN ORDER SHIPPED AT A FUTURE DATE, SHOULD I ORDER NOW?

YES! You should place your order as soon as you have all the information.

2. HOW DO YOU PROCESS ORDERS?

We process orders as we receive them. The person or company who ordered first for a particular date, will have priority. We will not put your order ahead if we have been previously booked for that date. We honor our commitment to complete orders as promised. We believe that quality in

product and honesty in service are important.

3. HOW DO I PLACE MULTIPLE ORDERS?

Organize the address information first by date to be shipped and then by item wanted. We suggest you compile your list and email to us at justachip@cinci.rr.com.

4. WHAT ABOUT DECEMBER ORDERING?

December is the busiest time at Just A Chip!. We suggest organizing your list and contacting us as early as possible. It is NEVER TOO EARLY to order. Express Service and rushed delivery is available for a surcharge of 20% of the total order amount plus additional shipping costs incurred.

SPECIAL REQUESTS

1. WILL YOU PUT MY GIFT CARD OR BUSINESS CARD ON A GIFT BOX/TIN?

Yes, we'd be delighted to put your card on the package. We can also keep your business cards on file and you can tell us when you order to include it. Your card should be at Just A Chip! P.O. Box 317754 Cincinnati OH 45231 at least 2 days before ship date.

2. WILL YOU USE A GIFT BOX IF I PROVIDE IT?

Yes, we will try to accommodate your packaging. If you would like us to use your gift box, it should be at Just A Chip! P.O. Box 317754 Cincinnati, OH 45231 at least 2 days before ship date. If you would like us to use your packaging, we must have your order with all information and packaging by November 15th.

3. WILL YOU INCLUDE SPECIAL ITEMS OR DO A GIFT BASKET?

Occasionally we get a request for a gift basket. If it is possible for us to put together a gift basket for you, we will do so.